Docs menuDisputes
Disputing a meeting.
If you think a billed meeting should not have been, you have 72 hours after it to dispute. Disputes come back as credit.
The window
after a meeting to dispute it. Disputes come back as credit.
The window is long enough to check the facts and short enough that they are still facts. A window measured in months turns every invoice into a draft.
What makes a good dispute
A good dispute points at the definition, not at the mood of the call.
- A dispute: "The person who joined was an analyst, and our definition says director and above."
- Not a dispute: "They were not ready to buy." Readiness was never in the definition.
If readiness should count, add it to the definition, and accept that Dylan will then book fewer meetings.
Fewer disputes
Decide the awkward cases while nobody has an opinion about a specific meeting. If the VP you targeted sends a director, does that count? If your meeting owner is away, may a colleague take the call? Every rule decided in advance is an argument you never have.
Write those answers into your meeting definition before the first email goes out.